FAQs

First Automotive Vehicle Service Contract is a comprehensive coverage plan designed to protect your vehicle from unexpected mechanical breakdowns and costly repairs. It provides an additional layer of warranty beyond the manufacturer's warranty, giving you peace of mind and financial security. With First Automotive's Vehicle Service Contract, you can choose from different levels of coverage based on your specific needs and budget. The contract covers a wide range of components and systems in your vehicle, including the engine, transmission, suspension, brakes, electrical system, and more. It also includes coverage for hybrid, electric, and fuel cell vehicles.

Available Coverages:

• Level I Powertrain (stated component and stipulations package): Covers turbocharger and superchargers, seals and gaskets, engine, transmission, transfer case, front and rear differential, and alternative-fuel vehicle components. First Automotive Powertrain coverage is a specific level of coverage within their Vehicle Service Contract. It focuses on protecting the essential components of your vehicle's powertrain, which are crucial for its overall functionality and performance. engine, transmission, drive axle, air conditioning, electrical, and taxes & fluids. Enhanced technology only available on vehicles up to 100,000 miles.
• Level II Classic Coverage (stated component and stipulations package): Covers Level I Powertrain mechanical and electrical parts coverage, plus steering, front and rear suspension, brake, electronic, factory air conditioning and heating, and alternative-fuel vehicle components.
• Level III High-Tech (stated component and stipulations package): Covers Level I Powertrain and Level II Classic coverages, plus additional front and rear suspension components, (coil springs, brushings, and struts) additional electronic components (rear wiper motor, heater motor, factory installed sunroof motor, convertible top motor, power antenna motor, remote keyless entry module, oxygen sensor, power window motor, speedometer head and more).
• Level IV Elite (exclusionary): Highest level of protection for your vehicle. It is an all-inclusive coverage plan that covers almost all mechanical and electrical components of your vehicle, except for the specific items listed under the "What Is Not Covered" section of the contract. With Exclusionary Coverage, you can have confidence knowing that a wide range of repairs and replacements will be covered, helping you avoid unexpected expenses associated with breakdowns and malfunctions. This comprehensive coverage is designed to provide you with maximum peace of mind and protection for your vehicle.
• Wrap (exclusionary stated component and stipulations package): Provides additional coverage beyond the powertrain components. It extends coverage to various mechanical and electrical systems of your vehicle, including the engine, transmission, drivetrain, suspension, steering, brakes, air conditioning, electrical components, and more, except for items listed under "What Is Not Covered" section of the contract. Additionally, all Wrap service contracts exclude components listed for coverage under the factory warranty. The Wrap Coverage is designed to offer an extra layer of protection, giving you added peace of mind in case of unexpected repairs or component failures.

Expense Reimbursement: If your vehicle breaks down and needs a covered repair, you may be eligible for travel expense reimbursement. This means you could receive up to $30 per day for a maximum of 5 days, not exceeding $150 per repair visit.

Trip Reimbursement: If your vehicle breaks down and needs a covered repair while you are more than 100 miles away from home, you may qualify for trip interruption benefits. This includes reimbursement for lodging and meals, up to $75 per day for a maximum of 3 days, not exceeding $225 per repair visit.

Towing Assistance: If your vehicle breaks down and needs to be towed, roadside services will send a towing provider to your location.

Flat Tire Assistance: If you have a flat tire, roadside services will send a service provider to remove the flat tire and replace it with your spare tire.

Fuel, Oil, Fluid, and Water Delivery Service: If your vehicle urgently needs fuel, oil, fluid, or water, roadside services will send a service provider to provide an emergency supply. However, you will be responsible for the cost of the fuel, oil, and water.

Lockout Assistance: If you accidentally lock your keys inside your vehicle, roadside services will send a service provider to help you gain entry. You will need to show proper identification.

Battery Jump-Start: If your vehicle won't start because the battery is dead, roadside services will send a service provider to attempt a jump-start.

In the early years of a vehicle loan, you could lose out on more than just your vehicle if it’s ever declared a total loss due to accident or theft. It’s likely that your primary insurance will only cover the actual cash value, which means you could be stuck paying the difference. With GAP Protection®, your coverage helps bridge the “gap” between what your insurance will cover and what you might still owe.

Why do you need this protection?

• During the first few years of ownership, there is a high probability of actual cash value of the vehicle being worth less than the loan payoff. If your car is deemed a total loss, the "GAP" could translate to thousands of dollars still owed after your insurance company paid the actual cash value of the vehicle.

Why is Gap coverage from Warrenton Kia better than insurance company coverage?

• Insurance companies typically offer coverage up to 125% of the vehicle's value, based on factors like retail or MSRP. However, at St. Helens Auto Center, our Gap coverage extends up to 150% of the vehicle's value.
• Unlike insurance company coverage, we also cover deductibles, providing up to $1000 in deductible coverage.
• Opting for Gap coverage through your insurance company may result in two separate claims against your insurance record, leading to higher rates. With Matt Blatt, the total loss is considered as one claim, and the Gap payment is a separate claim.
• In situations where the vehicle is close to being considered a total loss, insurance companies may try to avoid paying the Gap settlement, potentially leaving you with a vehicle that should have been written off.

By choosing Gap coverage with Warrenton Kia, you can avoid risking your insurance premiums and potential out-of-pocket expenses. Our coverage is conveniently included in your monthly payment, making it an easier and less risky decision for you. Don’t leave your financial wellbeing to chance. Get GAP!

R.O.A.D. InTire® Tire and Wheel Coverage

Introducing R.O.A.D. InTire® Tire and Wheel Protection, a specialized coverage designed to safeguard your vehicle's tires and wheels. This comprehensive plan offers repair or replacement for damaged tires and wheels caused by various road hazards, ensuring peace of mind on the road. Our coverage includes essential services like mounting, balancing, and valve stems as necessary.

Key Features

• Road Hazard Coverage: Receive financial support for repair or replacement of your vehicle's original tires and wheels in case of failure due to road hazards such as curbs, potholes, or debris like nails, glass, rocks, and tree limbs.
• Repair or Replacement Coverage: If your TPMS is damaged by a road hazard, or if your tires have a tread depth of 3/32" or less, they are eligible for repair or replacement. We prioritize repairing wheels whenever possible, but in cases where they cannot securely seal the tire or pose a safety risk, they will be replaced.
• No out of pocket expenses.
• Mounting, Balancing, and Valve Stems: Enjoy coverage for mounting, balancing, valve stems, and associated taxes for any repaired or replaced tire.
• Zero Deductible: Rest easy knowing there's no deductible to worry about.
• 24 Hour Roadside Assistance: Access our toll-free number for prompt roadside assistance during tire emergencies. Services like tire changes and towing are available up to a specified limit.
• A+ BBB Rating: R.O.A.D. InTire® Tire and Wheel Administrators has earned an A+ rating from the Better Business Bureau (BBB).
• Additional Benefits: Benefit from $100 emergency roadside towing and reimbursement of up to $35 per day, with a maximum of $70, for rental car services. For a comprehensive list of benefits, refer to the contract for detailed information.

Don't let worries hinder your enjoyment of the ride. Safeguard your vehicle today with R.O.A.D. InTire® Tire and Wheel Coverage!

Today’s keys are very expensive to replace and reprogram. Many incorporate computer chips for remote locking systems, trunks, and starters. If your keys are ever lost, stolen, or destroyed, your R.O.A.D.® Program Key Replacement coverage will provide an equivalent replacement up to $399 per year for standard vehicles, or $799 per year for luxury vehicles.

Emergency Road Services:

• Mechanical First Aid: Minor adjustments necessary to allow a disabled vehicle to proceed under its own power (excluding parts).
• Tire Service: Changing an inflated spare tire from mount to wheel.
• New and Used Vehicle Plans
• Battery Service: Attempting to start the vehicle with a booster battery.
• Delivery Service: Providing an emergency supply of gasoline, oil, water, or other accessories and/or supplies as required and available.

Contract Includes

• Custom Trip Routing: As part of the plan, customized trip routing is available. To receive a specially prepared map outlining the registered owner's travel route, call the toll-free service number provided in the full contract details.
• Replacement tires, if not repairable
• Discounts: Discounts can be arranged for registered owners with auto rental companies such as AVIS, BUDGET, ENTERPRISE, HERTZ, and NATIONAL.

While auto insurance provides coverage for specific damages to your vehicle, it's important to note that it does not cover the costs of excessive wear and tear. Instead, you are responsible for covering these expenses yourself! ClassicCare provides comprehensive coverage for all major components of your vehicle in the event of a mechanical breakdown. It offers protection for a wide range of components and extends coverage to common wear and tear components, including diagnostic charges.

Lease agreements typically consider certain wear and tear items as the lessee's responsibility, and they may not be covered by the Original Equipment Manufacturer (OEM). Here are some common examples of wear and tear items that may not be covered.

Typical wear and tear charges:

• Wheel and Tire Wear & Tear
• Brake Pads & Rotors
• Wiper Blades
• Light Bulbs
• Batteries & Filters
• Missing Car Manual or Keys
• Cosmetic & Interior Damages

ClassicCare Coverage

• Battery
• Belts & Hoses
• Brake Pads & Rotors
• Electrical Items
• Fluid Coverage
• Headlamps
• Wheel Alignment
• Windshield Wiper Blades
• Diagnostic Coverage

Additional Benefits

• Rental Reimbursement
• Trip Interruption
• Towing Reimbursement
• Emergency Road Service
  • Mechanical First Aid
  • Tire Service
  • Battery Service
  • Fuel, Oil, Water, and Supplies Delivery Service
• Lock-Out Service
• Paintless Dent Repair
• Windshield Repair
• Lock-Out Service
• Key/Key Fob Replacement

Vehicle thefts happen every minute of every day throughout the United States. Don’t let yours be next. Protection Plus features advanced Invisible Phantom Footprints® technology that makes it easy for the police to identify your stolen vehicle and return it to you. Your coverage includes a vehicle security anti-theft $5,000 and $1,000 recovery guarantee, and a primary deductible reimbursement up to $1,000. Protection Plus also includes a Travel Allowance, Airfare Allowance, Rental Car Allowance, and more!

Vehicle Security Anti-Theft $5,000 & $1,000 Recovery Guarantee

• In the event of system failure and the described vehicle is stolen and not recovered within thirty (30) days, or is recovered within thirty (30) days but declared a total loss due to theft-related damage, a $5,000 Benefit will be paid directly to the Registered Owner/Lessee.

Primary Deductible Reimbursement

• In the event of theft and recovery of the vehicle within thirty (30) days, provided the vehicle is not deemed a total loss due to damage, the Registered Owner/Lessee will be reimbursed the comprehensive amount deducted by the Insurance Company in their settlement, up to a maximum of $1,000.

$2,600 Trip Interruption Allowance

• $1,000 Travel Allowance: If the vehicle is stolen while traveling more than two hundred (200) miles from the Registered Owner/Lessee's permanent residence, they will be reimbursed up to $167 per day, for a maximum of six (6) days, for meals (restaurant only) and lodging (hotels, motels only) expenses incurred.
• $1,000 Airfare Allowance: If the vehicle is stolen while traveling more than five hundred (500) miles from the Registered Owner/Lessee's permanent residence, they will be reimbursed up to $1,000 for airfare required to return them and their immediate family to their primary residence.
• $500 Rental Car Allowance: If the vehicle is stolen, the Registered Owner/Lessee will be reimbursed up to $20 per day, to a maximum of five hundred dollars ($500), for rental car expenses that exceed the coverage provided by their primary insurance company.
• $100 Long Distance Allowance: If the vehicle is stolen while traveling more than two hundred (200) miles from the Registered Owner/Lessee's permanent residence, they will be reimbursed for up to $100 worth of long-distance telephone calls related to the vehicle theft, including calls to notify relatives, employers, insurance companies, etc.

A whole lot of coverage all wrapped up in one! Your Multi-Shield® Protection Package comes complete with Tire & Wheel coverage with rental car reimbursement, Dent & Door Ding protection that removes small dents and dings like they were never there, Windshield Repair that stops cracks in their tracks, and Emergency Roadside Assistance to get you help when you need it, 24/7/365!

Benefits

• Tire and Wheel: We will cover the reasonable costs of repairing or replacing the original tires and wheels of Your Vehicle that fail due to contact with a Road Hazard (such as a curb, pothole, or debris on the road) with replacement tires and/or wheels of similar kind and quality.
• Dent and Ding: This coverage includes the repair of minor dents or dings on the exterior vertical painted sheet metal body panels of Your Vehicle using existing Paintless Dent Repair (PDR) techniques.
• Windshield Repair: This coverage includes the repair of minor cracks, stars, or chips on the front windshield caused by road hazards through existing windshield resin repair processes. However, collision damage requires a new windshield and is not covered. The repair technology is designed to prevent further damage and restore the structural integrity of the windshield.

Keeping your vehicle looking great inside and out can be a real challenge. The problem is, the blazing sun and freezing rain can really do a number on its pristine finish. And a sharp turn can easily overturn a fast-food drink carrier, with sticky and stinky results. Keep your car looking its best for years to come with Super Polysteel® Appearance Protection. Its patented formula creates a 24/7 invisible barrier that protects your vehicle’s shine without the need for waxing, and makes sudden spills just bead up so they’re a breeze to clean!

What is Covered

• Exterior Paint Protection: Safeguards against various forms of damage, including fading, chalking, loss of shine, acid rain, tree sap, bird droppings, water spots, industrial fallout, road salt, insects, and love bugs (provided they are promptly removed from the vehicle's painted surfaces within two days).
• Carpet & Fabric/Vinyl/Leather Protection: Interior coverage includes safeguarding carpets, fabrics, vinyl, and leather against permanent damage caused by fading, chewing gum, loose seam stitches, and permanent staining from food, beverages, ink, dye, lipstick, makeup, crayons, urine, vomit, and oil-based stains resulting from normal use. It also offers protection against burns (limited to the size of a typical cigarette burn)
• Additional Fabric & Vinyl/Leather Protection: Provides protection against punctures smaller than 1/4" in diameter and rips or tears shorter than 1" in length under normal usage. It also safeguards leather against environmental conditions that may cause fading, discoloration, or cracking of the dashboard.

Additional Benefits

• Rental Car Allowance: With prior authorization, you can receive reimbursement of up to $50 per day, with a maximum of $250, for rental car expenses incurred during a claim. The Exterior & Interior Vehicle Protection Limited Warranty remains valid until the end of the warranty term, which is determined by the model year of the vehicle based on the calendar year.
• 2-6 year coverage availability: Term of coverage is determined by the model year of the vehicle during time of contract purchase.